We do not accept returns
A sunscreen is a sealed cosmetic that goes onto skin. Once a tube has left us, its storage cannot be verified and it will never be sold to anybody else, so taking it back serves nobody. We therefore have no returns process at all. There are no exchanges, there is no trial period, and an opened or used tube cannot be sent back to us under any circumstance.
Nothing on this page asks you to post anything anywhere. Where something has gone wrong we settle it from photographs and put it right, which is faster for you than a courier and does not leave you paying to send a cosmetic across the country.
Cancelling, which is free
An order can be cancelled at no cost at any time before it has been handed to the courier, and you are refunded in full. Every cash on delivery order gets a telephone call from us to confirm it before it ships, so if you have changed your mind, saying so on that call is enough. Write to drmedyx@gmail.com or telephone +91 63563 82770 to cancel.
An order cannot be cancelled once it has been delivered. That is a hygiene rule rather than a commercial one, and it is the same reason we do not take the tube back.
If the parcel is wrong when it arrives
Please open and check your parcel on the day it reaches you. If any of the following is true, tell us within 48 hours of delivery and we will replace the item or refund you in full, at our cost.
The parcel arrived damaged, or the tube is leaking. The seal was already broken. We sent the wrong item. An item is missing from the order. The tube is past its best-before date, or too close to it to use. What arrived is not what this site described.
How to report it
Write to drmedyx@gmail.com or telephone +91 63563 82770 with your order number and a photograph of the tube, its seal and the outer packaging. For a wrong or missing item an unboxing video settles it immediately, so it is worth filming the parcel as you open it.
We verify from what you send and then replace or refund. You keep the original, or discard it, as we ask. Nothing is collected and nothing is posted back.
Refunds
An agreed refund is raised within three working days. A prepaid order is refunded to the original payment method, and your bank ordinarily takes a further three to five working days to post it, which is the bank's timeline rather than ours. A cash on delivery order is refunded by bank transfer to an account you nominate, because there is no card to credit back.
If more than fifteen working days have passed since we agreed a refund and you have not seen it, write to drmedyx@gmail.com and we will chase it.
What we do not do
We do not accept a used or opened tube back for any reason. We do not offer exchanges or a trial period. We do not refund because a product did not suit you after you had used it. We do not offer medical treatment or consultation, and we do not offer compensation beyond replacing the item or refunding what you paid for it.
If your skin reacts
This is a cosmetic for external use only. If you have sensitive skin or a known allergy, patch test on a small area before applying it to your face. If a reaction occurs, stop using it and contact us at drmedyx@gmail.com straight away. We are not able to give medical advice, so please also speak to a doctor.
Your rights are not affected
Nothing on this page limits any right you have under the Consumer Protection Act 2019 or the Consumer Protection (E-Commerce) Rules 2020. Where an item is defective, damaged, spurious or not as we described it, we make it right by replacement or refund rather than by asking you to send a used cosmetic back.
How to reach us
Write to drmedyx@gmail.com or telephone +91 63563 82770.
