Where we ship
We ship throughout India to any pin code serviced by our courier network. You can check whether we reach your pin code on the product page before you place an order. We do not ship outside India at present.
Where your order ships from
Orders are packed and dispatched from our operations address at dr.medyx, Hall-302, Dhara Trade Center, Mahadev Chowk, Opp. Dhara Arcade, Maruti Nandan Society, Mota Varachha, Surat, Gujarat 394101. Our registered office is at dr.medyx, Office No. 413, 4th Floor, Sky View Building, Surat-Kamrej Highway, Near Swaminarayan Parking, Sarthana, Surat, Gujarat 395006 and does not hold stock.
Dispatch
Orders placed before the daily cut off are packed and handed to the courier within two working days. Orders placed on a Sunday or a public holiday are processed on the next working day. A cash on delivery order is dispatched only after we have confirmed it with you by telephone, which is explained below.
Delivery time
Delivery is carried out by our logistics partner Shiprocket and its courier network. Delivery usually takes two to five working days from dispatch, depending on your pin code. Metro pin codes are ordinarily at the faster end of that range. These are the courier's working estimates rather than guarantees. Weather, festivals and local disruption do move them, and we will tell you plainly if yours has moved.
Delivery charges
Delivery is free on every order, whatever its size. There is no minimum, there is no code to enter, and nothing is added at checkout or afterwards. If that changes we will say so on this page before it applies to any order.
Cash on delivery
Cash on delivery is available on serviceable pin codes. It is the only payment method on this store at present, and for that reason we telephone every cash on delivery order to confirm it before the parcel is dispatched. Please ensure the telephone number on your order is one you answer. If we cannot reach you after reasonable attempts we hold the order rather than ship it. Where a cash on delivery handling fee applies it is shown at checkout before payment and is never added afterwards.
Tracking
You will receive a tracking link by email once the parcel has been handed to the courier. If tracking has not moved for more than forty eight hours, write to us and we will pursue the courier rather than ask you to.
Delivery attempts and incorrect addresses
The courier makes its usual attempts at the address you supplied. If a parcel is returned to us because the address was incomplete or nobody was available to receive it, we will contact you to arrange a fresh despatch. A prepaid order may instead be refunded, less the delivery cost actually incurred.
Damage or loss in transit
If your parcel arrives damaged, if the wrong item has been sent, or if the parcel never arrives, tell us within 48 hours of the delivery date and we will replace it or refund it. Send a photograph of the tube, its seal and the outer packaging. We settle it from that. Nothing is ever posted back to us, because a sealed cosmetic is not returnable. The full detail is in our returns and refunds policy.
How to reach us
Write to drmedyx@gmail.com or telephone +91 63563 82770.
